FAQ: Hazari Technology Consulting Services

Q What exactly does your service include.
A Based on contractual agreement HTCS provides clients an analysis and evaluation of their company e-commerce site. This includes design parameters, usability studies, and other proprietary research based criteria developed internally.

Q Can you give me some examples of problems with E-commerce sites.
A Yes, the Case Study information page provides examples.

Q But I can get a group of people together, have them go through my web site and give me impressions of what they think.
A Yes, you could. But that would be a subjective evaluation and not grounded in scientific research. Furthermore, this would not tell you in detail what is right or wrong with your e-commerce site. There is a significant difference between an opinion survey and objective analysis conducted using research methodology.

Q Is Hazari Technology Consulting Services affiliated with any university.
A Although Dr. Hazari is employed as a faculty member in a nationally ranked Business School, Hazari Technology Consulting Services is an independent privately held organization.

Q You have a nice web site. Do you accept advertising for your web site.
A To remain objective and free of bias, HTCS does not accept any advertising.

Q How do I contact you.
A Either fill out the 'Need More Info?' form, or click on the 'Contact Info' button or link located on the left and bottom of the page.

Q What research methods do you use.
A Both Qualitative and Quantitative research methods are used to do the analysis and evaluation.

Q Once contract agreements have been signed, how long does it take you to complete the comprehensive analysis.
A Time taken would depend on the scope of the project since analysis is tailored to client needs instead of doing the same generic evaluation for every client.

Q Do you do web site design.
A HTCS does not do web site design but specializes in evaluation of web sites that already exist.

Q What other services do you provide.
A Although HTCS specializes in E-commerce site analysis and evaluation, other services such as proposal writing, technical editing, web based training, and e-commerce needs assessment.

Q Can you recommend vendors and services for setting up e-commerce sites.
A Although HTCS is not affliated with any vendor or service, you may request some suggestions by filling out the 'Need More Info' form (link located on left and bottom of this page)

Q Will your analysis report increase my e-commerce sales.
A Unfortunately there are many many reasons why e-commerce sites succeed (or fail). The report you will receive will include a objective analysis of your site along with suggestions. This analysis stems from research methods used to complete the study. The decision to act and implement on these ideas is your responsibility based on available resources, technical skills, site limitations etc. Details will be provided in the report.

Q I took your Ecommerce quiz and unfortunately didn't do too well. What do you suggest.
A The E-commerce quiz is being provided for information and entertainment purposes only intended to create awareness of E-commerce issues. The scores do not mean anything as long as you are willing to learn more about how to use your E-commerce site to leverage business advantage in this competitive marketplace.

Q How much do you charge for your services.
A Rates are very competitive and personalized based on analysis required. Select the Rates link on the top left or bottom of this page.

	Did you know?
	Many big consulting firms do not use statistical mechanisms for evaluating instruments used for analysis. Consumer surveys which collect public opinion are not designed to measure effectiveness of web sites for commerce purposes.